Ticketing Help

Ticketing Help | Frequently Asked Questions


Are advance reservations required for special exhibitions?

Special exhibitions are included in general admission. It is not required to purchase advanced tickets for these popular exhibitions, but strongly recommended. By reserving tickets in advance, you guarantee entry on the day you visit.

How can I reserve special exhibition tickets?

For access to a special exhibition, simply purchase a general admission ticket. These can be reserved onsite, online, or by phone. Please call 323 857-6010 to reserve tickets. All ticket purchases are non-refundable.

Are advanced reservations required for general admission?
No, but you may purchase tickets online in advance of your visit.

Are there any discounts available on general admission?
People residing in L.A. County (with valid ID) receive lower admisson prices. Others receive discounts on general admissions as follows:

Seniors (65+)
Students (with ID)
KCRW members (with member ID)
EBT (EBT card must be presented)
Members of the military receive free general admission tickets between Memorial Day and Labor Day.

Are there days when general admission to the museum is free?

  • General admission is free the second Tuesday of every month. 
  • General admission is free to Los Angeles County residents after 3 pm on weekdays (except Wednesday, when the museum is closed).
  • Target Free Holiday Mondays grant free general admission to everyone on certain federal holidays that fall on Mondays (check our calendar in advance for Target Free Holiday Mondays). 
  • Bank of America sponsors the first full weekend of every month at LACMA. Show your Bank of America debit or credit card at a Ticket Office and receive one free general admission ticket. 

Are wheelchairs available?
Yes. Wheelchairs are available to guests at either Ticket Office free of charge.

What do I do with my coat or large bag?
LACMA offers free checkrooms at either Ticket Office.

Can I be barefoot in the galleries?
Please note that shoes are required in the galleries.


Where can I park while visiting LACMA?
Visitors may park in the Pritzker Parking Garage located on Sixth Street just east of Fairfax Avenue, or in the lot at Spaulding Avenue and Wilshire Boulevard. Parking costs $16 for the day. Metered parking on the street is also available. Please read signs carefully, as parking on Wilshire Boulevard and in the neighborhoods surrounding LACMA is heavily restricted, and cars are ticketed and towed during certain hours. 

Members at the Dual level and above have the option of adding a membership parking pass to their membership. See a Ticket Office for details.


How do I learn about becoming a member of LACMA?
Visit our membership page, and you can join online, or contact the Membership Department  at 323 857-6151 or membership@lacma.org.

How many free tickets to special exhibitions do members receive?
Special exhibitions are included in general admission. Contact the Membership Department if you have any questions at 323 857-6151 or membership@lacma.org.


Does LACMA offer special services to groups?
Yes. LACMA offers discounted general admission for groups of ten or more: $12, $8 for students and seniors, and free to guests younger than 18.
Docent-led tours are available to large groups. Please visit our Group Services page for complete details.

School group tours are also available. Please visit our education programs page for more information.


What should I do if I’m having trouble logging into my account or I forgot my password?
You can email the Ticket Office at boxoffice@lacma.org. If you forgot your password, select “forgot password?” on the Account log-in page. If you have previously registered your email address with the ticketing system, a link to reset your password will automatically be sent to that address.

Why isn’t my promo code working?
The promo code must be entered in the final page of the transaction process. Check the box to the left of “Please enter promo code,” which will allow you to type your promo code in the box provided. Once you’ve entered your promo code, select “Submit” directly to the right of the code. If you’re code still does not work, contact a Ticket Office at 323 857-6010 before completing your purchase.