Jobs

Employment at LACMA

Welcome to the employment page of the Los Angeles County Museum of Art. To see a brief description of the position that interests you, select the position title. Human Resources will review each applicant’s qualifications for compatibility with available openings. Should a potential fit exist, Human Resources will contact the applicant directly. Learn more about opportunities to be a LACMA Intern.

How to Apply 

An Equal Opportunity Employer: It is the policy of the Los Angeles County Museum of Art to provide all persons with equal employment practices and opportunities without regard to race, color, religion, ancestry, sex, sexual orientation, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state or local law. 


HR Assistant
Human Resources

Annual Giving Assistant
Development

Teaching Artist
Education & Public Programs

Administrative Assistant, Rights & Reproduction
Rights & Reproduction

Education Coordinator
Education & Public Programs

Payroll Specialist
Finance & Accounting 

Manager, Security Technical Systems
Facilities & Security Operations

Collection Information Technician 
Registration & Collections

Assistant Conservator 
Watts Towers Conservation 

Membership Sales Associate
Membership

On-Site Services Associate
On-Site Services

Administrative Assistant
Development 

Development Research Analyst
Strategic Devopment Services

Director, Foundation Partnerships 
Development 

Senior Analyst, Data & Reporting
Strategic Development Services

Director, Membership 
Membership 


HR Assistant (Regular Part-Time)
Human Resources

Reporting to the Vice President of Human Resources, the HR Assistant provides clerical and administrative support to the Human Resources department.

Some duties include: maintains employment and benefits files and records; coordinates the archiving of HR department records and files annually; prepares new hire, intern, benefits and termination packets; performs data entry of background checks, address changes, training records; maintains HR department events schedule on the museum’s event calendar; supports VP with scheduling meetings, maintaining calendar, and answering phone calls; assists HR coordinator with temporary employment; drafts correspondence (rejection letters, Rideshare donation letters, termination letters); follows up with managers regarding status change forms; provides administrative support to the Museum’s Rideshare, Wellness, and Internship programs; assists the Benefits Administrator with coordination and planning of the following: semi-annual Rideshare  Luncheons, wellness initiatives and semi-annual blood drives; provides employment verification for current and former employees; orders office supplies; opens and distributes incoming mail for the HR department; responds to various employee inquiries relating to HR procedures and operations; performs other duties or special projects as assigned.

The qualified candidate will have a bachelor’s degree in Human Resources Management, Business Administration or related field, and at least one year of administrative experience.

Please follow this link to apply.


Annual Giving Assistant (Regular Full-Time)
Development

Reporting to the Director of Annual Giving, the Annual Giving Assistant provides administrative support and assistance for the team managing LACMA’s Annual Giving program including Curator’s Circle, Avant-Garde, LACMA Fund and LACMA’s six Art Councils. This includes supporting the Assistant Vice President of Development, Director of Annual Giving, Manager of Annual Giving and Annual Giving Associates. This critical support role ensures smooth functioning of all related groups so that the team can most effectively engage in program development and growth, and member services. Core activities centralized through this position include the administration of renewals, gift processing, acknowledgements, receipts and related documentation. Additional responsibilities include donor communications and event support. The Annual Giving Assistant also supports the annual giving programs team as needed in responding to donor requests and donor stewardship activities.

Some duties include: works closely with all members of the annual giving team; helps establish, implement and maintain a schedule for member-related functions such as renewals and gift processing, ensuring that work is carried out in a regular, timely, efficient, systematized way; processes, coordinates, prepares, and distributes complex member mailings including renewals, and one-off appeals; coordinates with the strategic services team to ensure acknowledgement letters, membership cards, and gift receipts are mailed in a timely manner and tracks this process for the annual giving team; supports the team with event invitations, save-the-dates and other departmental mailings and maintains updated mailing lists in Mailchimp and Raiser’s Edge as needed; drafts content for donor communications within the department and assist in the collection of materials needed for newsletters and printed materials; manages the overall budget, vendor payments, and expense reports for annual giving; tracks revenue and expenses against the budget and assists with reforecasting as needed; drafts acknowledgement letters and other correspondence on behalf of the AVP and Director of Annual Giving; assists with benefit fulfillment for our members as needed; tracks and orders department inventory, including office supplies and membership benefit materials including catalogues and guest passes; maintains accurate and up-to-date centralized calendars of events, appeals, renewals, and other activities for the area and provides information to team as-needed; maintains centralized knowledge of public programming and major donor events systems and processes, to help team carry out such programs for their groups; assists the AVP in the planning and implementation of annual professional development training for the Development staff; carries out general support tasks such as coordinating and scheduling meetings, appointments, conference calls, making travel arrangements, routing mail, responding to phone calls, and processing expense reports and invoices; creates organizational systems and maintains both files and databases; supports events across Development as needed including working weekends and evenings; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree in Art History or related field and at least 1 year of administrative experience, as well as experience in a development environment.

Please follow this link to apply.


Teaching Artist (Regular Part-Time)
Education & Public Programs

Reporting to the Associate Vice President of Education, the Teaching Artist will be responsible for creating curriculum and co-teaching a six-month youth art and social justice program for teens in South Los Angeles. The Teaching Artist will lead students in conceptualizing and creating works of art that reflect their individual creative, personal, and political perspectives.

Some duties include: collaboratively plans a new South Los Angeles youth social justice art program with teens, co-teacher and museum staff; co-creates curriculum with co-teacher and museum staff, based on student feedback; co-teaches art discussion and art making workshops throughout the school year, leading up to a presentation and/or youth created exhibition; mentors youth on their artistic process and encourage their artistic growth; fosters a fun, supportive and inspiring collaborative learning environment where students can explore personal stories, discuss works of art, collaborate, become politicized and share their ideas; evaluates the quality and effectiveness of the workshops as part of a formal impact study and makes iterative changes; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree and/or at least two years of teaching experience with teenage audiences, as well as a strong background in youth development. Experience in working on collaborative projects and teaching in informal learning or classroom settings is required. Experience in the following areas is highly preferred: knowledge of youth development with proven track record of working with teen audiences; cultural competence and sensitivity to and awareness of issues affecting teenagers in South Los Angeles; and experience creating fun and collaborative learning environments with youth. The ideal candidate will have the knowledge of and enthusiasm for how art can be used as tool for social and political action, as well as the capacity to facilitate group discussions, help students make personal connections, and identify stories they want to tell. A strong artistic practice is preferred.The ideal candidate has the ability to work weekends, lift 25 lbs or more, and carry equipment to workshop location.

DATES
School Year: 3 days a week, January-June 2019

Please follow this link to apply.


Administrative Assistant, Rights & Reproduction (Regular Full-Time)
Rights & Reproduction

Reporting to the Publisher, the Administrative Assistant, Rights & Reproduction is responsible for providing administrative support to the Rights and Reproductions department by processing invoices, tracking payments, researching copyright holder contact information, maintaining department digital and physical records, updating TMS, mailing out exhibition catalogues and fulfilling external digital photo requests.

Some duties include: researches current copyright holder contact information and updates that information in The Museum System (TMS) and communicates incoming information from artists/estates to the relevant LACMA department; receives and fulfills digital photography requests from LACMA’s photo licensing agent, Art Resource and works with the Photo Services department to coordinate more complex requests or new photography; works with Senior Rights and Reproductions staff to review the copyright status of annual art acquisitions and sends out limited license forms; maintains the departments digital and physical files, ensuring file naming conventions are consistent; works with LACMA archivist and Collections Information department to ensure that completed project files are archived properly; processes and tracks the payment of invoices and occasional purchase orders; mails out exhibition catalogues to copyright holders/photo sources; orders office and shipping supplies for the R&R department; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree in Studio Art/Photography, Art History, Anthropology, or Contract Law. Some museum experience is highly preferred. The ideal candidate will have excellent research and data entry skills, as well as a high level of organizational ability. Any additional language skills are a plus.

Please follow this link to apply.




Education Coordinator (Regular Full-Time)
Education & Public Programs

Reporting to the Director of School & Teacher Programs, the Education Coordinator assists in developing, monitoring, and evaluating the Art Programs with the Community, including LACMA’s On-Site program and a multi-year partnership with schools and communities in strategic geographic locations throughout Los Angeles. The On-Site program offers every student at each of the six elementary schools and the three middle school partners sequential arts instruction over the course of several weeks, as well as drop-in, weekend workshops at nearby libraries and community centers. The Education Coordinator will help with mentoring part-time teaching artists, coordinating their school and community center schedules, managing a budget of $200K, as well as all logistics of the program.

Some duties include: in collaboration with another colleague, helps coordinate the Art Programs with the Community; cultivates, strengthens, and sustains partnerships with participating school teachers by serving as a resource for curricular materials on LACMA’s collection and aligning curricula to CA State Standards; works with teaching artists to develop high-quality lesson plans utilizing LACMA’s collection and hands-on projects for both school and community sites; helps lead and plan professional development of teaching artists to increase their impact on a diverse group of elementary and middle school students as part of LACMA’s On-site Program; cultivates, strengthens, and sustains partnerships with local community representatives, such as libraries, community centers, and other stakeholders; plans, promotes, and maintains a consistent schedule of high-quality arts programming in local libraries and community centers; creates contracts, completes work orders, orders supplies, processes and tracks payments, and conducts all other administrative duties for Art Programs with the Community; develops and monitors a $200K budget; evaluates the programs, maintains statistical information, and documents compelling evidence to demonstrate impact; develops cross-functional partnerships and initiates new and productive internal alliances to achieve program goals and museum mission; writes components of grant applications and reports; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree in Art History, Art Education or a related field and at least five years of experience developing programs, as well as working with schools and their communities. Prior experience selecting and mentoring teaching artists, monitoring budgets over at least $30,000, and working with school teachers, administrators and other arts advocates is required. Strong working knowledge of MS Office and Excel is required.

Please follow this link to apply.



Payroll Specialist (Regular Full-Time)
Finance & Accounting

Reporting to the Payroll Administrator, the Payroll Specialist assists with all aspects of the payroll function at the Museum utilizing ADP payroll and time & attendance software.

Some duties include: provides general office support to Finance & Accounting department staff; collaborates with staff across the Museum answering payroll related questions; assists the Payroll Administrator and/or Controller with special projects as assigned; participates in new hire orientations; maintains payroll record, retention and destruction; set-ups time and attendance, collects and audits, processes and monitors vacation and sick time accruals; monitors meal period and compliance; processes garnishment/levy/court orders and compliance; processes off-cycle manual paycheck; monitors and processes ADP invoices; and prepares payroll G/L journals.

The qualified candidate will have an Associate’s or Bachelor’s degree in Business Administration or related field and 2-5 years of payroll experience. Experience working with ADP applications (Autopay II and ezLabor Manager) and proficiency in MS Word and Excel are required.

Please follow this link to apply.


Manager, Security Technical Systems (Regular Full-Time)
Facilities & Security Operations

Reporting to the VP of Facilities and Security, the Security Technical & Network Systems Manager is responsible for the administration, implementation, management and maintenance of the building Security Access, Video Management and Command Center operations and related network systems at all LACMA properties. Budgetary forecasting and management, including contract agreements.

Some duties include: collaborates with VP of Facilities & Security, Security Operations Manager, IS Management and Director of Facilities on all safety and security and related network system projects; defines and recommends appropriate hardware and software configurations and standards to meet organizational need; manages budget for all safety, security and network systems including software and hardware maintenance and repair; maintains and updates software and hardware service agreements; coordinates maintenance and system testing for security, RFID and security network related systems; analyzes and optimizes hardware and software performances; monitors safety, security and related network databases and equipment; liaises with Exhibition teams on the installation and placement of cameras and collection related security devices; orders supplies and equipment for all systems using prudent cost-savings initiatives; coordinates equipment delivery, installation and asset management; oversees security Control/Command Room management and operations; develops and maintains documented procedures for Security Control/Command Center, specifically related to daily operations and emergency response procedures; develops and conducts end user training on all related building safety and security devices and software; ensures all critical systems are backed-up and redundant to aide in emergency response; implements and administers a master key-management and tracking system; directly responds to and provides support in emergency situations; assists Security Operations Manager in gathering forensic information and data for investigations; performs other duties or special projects as assigned.

The qualified candidate will have a bachelor’s degree in Computer Systems, Information Systems Management, Technical Management or related field, and a minimum of 5-years of related experience, specifically in the area of building safety & security systems and IT/IS Networks. Experience in the following areas is required: building access control software, including door/panel set-up, creating access privileges, enrollment and database management; surveillance and video management system, including camera set-up and installation, user permissions, database management, maintenance and troubleshooting; network set-up, partitioning of networks, network security and troubleshooting, server set-up, optimization and storage management. On-call availability after regular business hours and on weekends is required.

Please follow this link to apply.


Collection Information Technician (Regular Part-Time)
Registration & Collections 

Reporting to the Database Administrator, the Collection Information Technician provides support to the Collections Information and Digital Assets (CIDA) team in maintaining and improving the integrity of the data in the Museum System (TMS), the museum’s collection management system, and ResourceSpace - the digital assets management system (DAMS). This position also provides data entry support for current multi-departmental initiatives, including supporting the museum’s searchable online collection and various inventory projects.

Some duties include: conducts data entry and cleaning in TMS and the DAMS; processes media and record uploads; completes audits of the databases, providing database support and training to other museum associates; creates and updates documentation of procedures and projects; assists the CIDA team as needed; and performs other duties or special projects as assigned.

The qualified candidate will have a bachelor’s degree in Museum Studies, Library Science, or a related field. Prior experience with museum registration/collections management, collections management databases, and digital asset management systems is preferred. This is a year-long position (through June 2019) with the possibility of renewal.

Please follow this link to apply. 




Assistant Conservator (Regular Full-Time)
Watts Towers Conservation

Reporting to the Project Manager, Watts Towers, the Assistant Conservator participates in the conservation of Watts Towers of Simon Rodia  - a national historic monument located in South Los Angeles consisting of seventeen interconnected structures, two of which reach heights of over 99 feet. Watts Towers was built by  Sabato Rodia, in his spare time over a period of thirty-three years. The armatures of the structures are constructed from steel pipes and rods, wrapped with wire mesh, coated with mortar that is embedded with pieces of glass, tile, porcelain, and sea shells.

Some duties include: assists with condition assessment and photographic documentation of the sculptures; performs treatments using techniques and procedures previously developed and tested by LACMA staff for the repair of cracks and spalls in the cement mortar and the securing of loose decorative elements; collects data for various monitoring programs; provides administrative tasks including (but not limited to) office organization and supply sourcing.

The qualified candidate  must have a master’s degree in art/architectural conservation from a recognized training program, and three to five years of related experience/employment in conservation. Experience with working on building materials (architecture) or large-scale sculpture constructed from reinforced masonry is desirable.  Familiarity with the use of power tools and ability to work at high elevations (100 feet) on scaffolding is essential. The successful candidate must be conversant with standard software for writing reports and processing images such as Adobe Photoshop. MS Excel, and FileMaker Pro.

Please follow this link to apply. 


Membership Sales Associate (Temporary Part-Time)
Membership

The Membership Sales Associate is responsible for converting LACMA visitors into members.

Some duties include: welcomes visitors, engaging and educating them on the benefits of membership, with the goal of converting them to members; sells and renews memberships and completes necessary data entry into database; maintains familiarity with the Museum’s collection of art, special exhibitions and programs; represents the Museum with professionalism; performs other duties or special projects as assigned; maintains regular and reliable attendance

The qualified candidate will have a Bachelor’s degree in Marketing, Sales, Art History or related field and at least 2 years of sales experience.

Please follow this link to apply.



On-Site Services Associate (Temporary Part-Time)
On-Site Services

Reporting to the On-Site Services Team Lead, the On-Site Services Associate is responsible for providing outstanding visitor service while working front-of-house posts in a Ticket Office or exhibition gallery. The position processes and sells museum admission, special programming tickets, LACMA memberships, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies including the general public, members, donors, VIPs, and staff.

Some duties include: demonstrates a guest-first attitude by exemplifying excellent internal and external guest service skills at all times; maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule; explains certain aspects of visitor experience that pertain to specific works of art; assists visitors in the capacity of gallery support when required; promotes, sells, and services the LACMA membership program; shares factual and necessary information with colleagues, visitors and members via excellent written and verbal communications; performs other duties or special projects as assigned; maintains regular and reliable attendance.

The qualified candidate will have a bachelor’s degree in Art History or related field. At least two years of excellent customer service, scheduling and training experience is needed. Must operate with attention to detail and strong organizational skills while managing a continuous workflow in a visitor-focused, high-volume setting, and strong skills in ticketing software, preferably in Tessitura.

Please follow this link to apply.




Administrative Assistant (Regular Full-Time) 
Development

The Administrative Assistant provides clerical and administrative support to the Senior Vice President of Development.

Some duties include: drafts and distributes correspondence and acknowledgments for the SVP of Development; proofreads contracts, proposals and other documents; creates organizational systems and manages donor files and database; maintains prospect assignment reports; coordinates meetings, conference calls and appointments; interacts with the organization’s top donors; tracks and assists with the various event and development department budgets; processes expense reports and invoices; provides reports from the donor database; creates Excel spreadsheets to assist with data analysis; provides assistance with department events; routes and responds to telephone calls; coordinates complex donor mailings.

The qualified candidate will have a Bachelor’s degree in Art History or related field and at least 2 years of administrative experience. Experience in a development or fundraising environment is preferred.

Please follow this link to apply.


Development Research Analyst (Regular Full-Time)
Strategic Development Services

Reporting to the Senior Analyst, Prospect Strategy & Research, the Development Research Analyst develops, analyzes, coordinates and distributes financial and biographical information on prospects and donors in order to help fundraising staff move prospects along the donor continuum.

Some duties include: retrieves, compiles, synthesizes, and updates comprehensive biographical and financial profiles on current and potential donors based on the Development department’s fundraising strategies and objectives; prepares comprehensive biographical and financial research profiles responsive to requests; facilitates clear and transparent communication between Research and Development teams, setting expectations as to turn-around time on research requests and other projects and meets deliverable deadlines; assesses research needs of each request, right-sizing efforts for each prospect in keeping with Development priorities and department resources; takes the lead on generating concise research bio’s and face-books for the Events team; identifies potential contributors for various income streams, including capital gifts, major gifts, annual gifts, exhibitions and special projects, planned giving, corporate, foundation, and others as assigned; assists Senior Analyst, Prospect Strategy & Research in developing and executing departmental strategies aimed at maximizing the effectiveness of all information-based systems that support front-line fundraisers; part of the team that oversees prospect management and tracking in the Development database, including some training of new staff members; helps assesses, improve, and maintain tracking and reporting systems; solicits regular feedback from frontline staff, in order to continuously improve the quality and effectiveness of the department’s efforts; participates in strategy meetings to help develop cultivation and solicitation strategies; contributes toward reporting and metrics, in support of frontline work; organizes and maintains the department’s research reference materials and online resources; reviews and monitors regional, national, professional and financial publications for corporate, foundation, individual donor and prospect information; assists development staff with use of published resources; keeps abreast of developments in prospect research by attending local training seminars and conferences; communicates with external research colleagues through membership with national and state professional research associations; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree and at least 2 years of donor/prospect research experience in a non-profit organization. Strong working knowledge of the Raiser’s Edge donor database management software, as well as some experience using data analysis tools and techniques to guide decision-making are required.

Please follow this link to apply.



Director, Foundation Partnerships (Regular Full-Time)
Development

Reporting to the AVP of Corporate and Foundation Partnerships, the Director of Foundation Partnerships designs, develops and implements a strategic and comprehensive fundraising program to secure revenue for the museum’s core pillars: 1) unrestricted and restricted funds that support the annual operating budget (20–30+ annual exhibitions, robust educational programming, ongoing conservation efforts); 2) restricted funds for institutional priorities (acquisitions to add to a growing collection of 136k+ objects, community and social impact initiatives); 3) unrestricted funds for Building: LACMA, the museum’s capital campaign.

This position is responsible for overseeing the preparation, presentation, application, and administration of all private foundation and select government grants with an emphasis on securing grants ranging from $100,000 to $1 million+. The Director of Foundation Partnerships will manage a targeted portfolio and will be the frontline relationship manager for approximately 60% of all foundation relationships in the database with the remaining co-managed with members of the museum’s executive leadership team and this position’s direct reports. A key focus of this position will be on building relationships with new foundations that have not yet been engaged by the museum.

Some duties include: serves as a critical thought partner to museum leadership on how best to forge foundation relationships to meet LACMA’s ambitious goals and objectives; researches, cultivates, and develops solicitation strategies for existing and new foundation partnerships; oversees a portfolio of foundation donors and select government agencies to establish and sustain ongoing relationships and cultivate new prospects; thoughtfully collaborates with department heads and support teams throughout the museum to discuss priorities and develop a strategic fundraising plan for cultivation, solicitation, and fulfillment of grants; exhibits curiosity about and keen understanding of the foundation world, the evolving fundraising landscape, and the social impact of art at the local, national, and global levels; hires, develops, and motivates two direct reports and serves as role model for teamwork and collaboration within the Corporate and Foundation Partnerships team, as well as with other senior team leads within LACMA’s Development division; reviews all foundation and select government proposals, contracts, grant agreements, and reports and ensures that all necessary internal teams have reviewed and approved prior to submitting, signing, etc.; develops the departmental budget and revenue projections; manages expenditures within approved budget; edits all materials produced within the department, including donor letters, proposals, grant applications, reports, acknowledgments and credit lines; distributes proposal writing assignments, contract management, and reports to Grants Manager and Senior Grant Writer; ensures reporting requirements are completed in a timely and accurate manner and provides ample time to department heads and support teams necessary to complete reports; maintains and updates Raiser’s Edge data files for assigned portfolio relationships; represents LACMA at museum and donor events as needed on nights and weekends, as well as offsite and in other cities/countries as needed; participates actively and collaboratively as a team leader within the Development department.

The qualified candidate will have a Bachelor’s degree in English or related field and at least 8 years of working in the non-profit arts field with experience in fundraising, including successful grant writing and established working relationships with program staff, as well as management and supervisory experience. Specialized training in grant management, grant writing, and submitting grant applications using CCR and Grants.gov is preferred.

Please follow this link to apply. 


Senior Analyst, Data & Reporting (Regular Full-Time)
Strategic Development Services

Reporting to the Senior Director, Strategic Services, the Senior Analyst, Data & Reporting is a key member of the team that helps LACMA achieve its long-term strategic fundraising and membership objectives. This person is an individual contributor who executes reporting and analytics projects as assigned/approved by Sr. Director of Strategic Services. The Senior Analyst focuses on donor and patron data, as well as financial information, supporting the needs of key stakeholders across the LACMA campus - including Development, Finance, On-Site Services, Membership, Marketing, Events, Education, and others as needed. The primary focus for the Senior Analyst is to seek out and deliver actionable insights on fundraising and operational metrics, such as donor, member and visitor engagement, and trending information, in order to help inform communications and fundraising strategies. The Senior Analyst actively collaborates with colleagues across LACMA to improve the data integrity of its CRMs and Accounting systems, while also helping to implement the enterprise-wide reporting infrastructure. Key partnerships for this position include Development Data Management, Membership & On-Site, Information Systems, as well as the Systems Strategy team.

Some duties include: develops, maintains, and enhances dynamic reports, ad-hoc queries, and other analytics solutions as requested by the Sr. Director of Strategic Services and other senior LACMA staff; collaborates with Sr. Director on defining criteria and parameters, as well as refining design and ensuring accuracy of reporting products & solutions; advises on reporting tool capabilities and industry best practices for data presentation and visualization; plays a key role in training users on how to access and interpret reports and dashboards made available for them; works closely with users to ensure all new reports are accurate; identifies data sources necessary to build the requested reports and performs thorough analysis of these data sets to ensure information integrity and consistency; works closely with the Database Manager to proactively address any data quality issues or variances and helps to define clean-up strategies; collaborates closely with the Systems Strategist on use of Tessitura and other donor and patron applications as it relates to data gathering and input, as well as reporting efforts; supports fundraising and special campaign efforts by offering analytical support and seeking new insights through data - including the development and maintenance of fundraising pipeline and progress reports, as well as forecasting tools; plays a key role in performing data analysis as part of problem solving for critical operational functions, such as monthly financial reconciliation; collaborates closely with colleagues in Information Systems on designing, building, and testing the comprehensive LACMA reporting solution; provides hands-on testing assistance to the Systems Strategy group during database conversions and upgrades, including help with mapping and data integrity audits; supports On-Site Services and Membership teams by developing trend analysis, segmentation and modeling to improve attendance, ticketing revenue, and customer satisfaction and loyalty; prepares presentation slides, Board Report figures, and other materials as requested; identifies trends in and opportunities for increasing annual giving and membership income; creates and maintains a documentation library for all reporting and analytics products; manages a Requests Queue and carefully monitors deliverables, proactively communicating project status to management and internal clients; performs other duties or special projects as assigned.

The qualified candidate will have a Bachelor’s degree in Business Administration, Analytics, or a related field and at least five years of related experience. Experience in the following areas is required: mastery of Excel and Microsoft Access, including pivot tables and data visualization; strong SQL skills and familiarity with VBA or other programming languages, such as Python; working knowledge of SQL Server Management Studio and Microsoft Visual Studio; proficiency with reporting tools such as Crystal Reports and SQL Server Reporting Services; experience using Google Analytics and 3rd-party revenue reporting instruments; and user-level experience with development CRMs such as Raiser’s Edge and Tessitura. The ideal candidate will have the ability to consistently deliver projects on time and on target while prioritizing across projects and perform self-guided data retrieval from CRMs’ front end, as well as through the backend. A fundamental understanding of relational databases, data management strategies and protocols, a successful track record of creating effective visualizations of complex analytical information, and an exposure to Financial Edge or other accounting software and to the nonprofit sector and fundraising operations is highly preferred.

Please follow this link to apply.


Director, Membership (Regular Full-Time)
Membership

Reporting to the Sr. Director of On-site Services and Membership, the Director, Membership provides meaningful engagement with LACMA’s exhibition program for museum members by creating, directing, and sustaining benefits initiatives that drive critical revenue requisite to fulfilling the museum’s mission. This position creatively and strategically cultivates a friendly and knowledgeable team to best serve, retain, and grow membership support at LACMA through a variety of traditional and innovative campaign initiatives. The Director, Membership must be a proactive membership expert who effectively collaborates, communicates, and leads on the subject matter while establishing team expectations and accountabilities. This position applies analytics to short- and long-term growth planning, has a solid understanding of the fundamentals of acquisition and retention, and is able to effectively communicate museum priorities to widely diverse audiences. The Director, Membership supervises and provides work direction to the Senior Manager, Membership; Supervisor, Membership Services; and Membership Marketing Analyst.

Some duties include: connects the creative, analytical, and technological efforts of the department to deliver polished and professional acquisitions, renewals, lapses/recaptures, upgrades, benefits deliveries, and on-site campaigns; understands market and current industry conditions, current data position, capabilities/limitations of in-house team, areas for growth, and institutional goals to inform strategic decision-making processes, especially when targeting campaign audiences; strategically deploys internal staffing and external consulting resources to execute multi-channel campaign efforts for maximum efficiency and impact; stewards a cohesive team unit focused on exceeding revenue goals while delivering the highest possible level of member service; creates member correspondence across diverse media that exudes confidence in the exhibition and programming schedule; collaborates with graphics to ensure overall appearance of membership creative assets for conformity to established aesthetic policies; works closely with marketing, communications, and other key museum stakeholders to ensure the LACMA voice is delivered consistently and with expert application; works with education and curator teams to counsel recommendations for program benefit improvements; directs training and engagement opportunities for frontline membership and on-site services staff focused on benefits fulfillment, membership sales, and feedback; forecasts, tracks, and reports labor, revenue, and expense budgets; works closely with development colleagues to appropriately message additional philanthropic opportunities including annual giving, individual giving, and major gifts programs; represents LACMA at national, regional, and local conferences and serves as a public face of membership among member constituents by attending key member events and providing assistance and guidance to personal member inquiries; monitors museum and other related fields for best practices and opportunities for innovation.

The qualified candidate will have a Bachelor’s degree in Marketing, Advertising, Communications, Public Relations or related field. Six years of management experience and at least 10 years of membership operations or marketing experience are required. Experience with broad marketing or membership campaigns where a nuanced level of detail to audience segmentation. Demonstrated ability to provide effective customer service for internal and external clients. Must operate with strong attention to detail using exceptional organizational skills while managing a continuous workflow in a visitor-focused, high-volume setting.

Please follow this link to apply.

 



Due to the volume of correspondence received, the Human Resources Department cannot confirm receipt of submitted documentation. Phone calls will not be returned.

How to Apply

To be considered for any of the openings listed, please forward your resume including a list of references, and a cover letter indicating position(s) of interest, as well as any salary requirements, to LACMA Human Resources, via our online system. Follow the link at the bottom of the position posting to apply through the online system. Not compatible with Firefox.